TERMS AND CONDITIONS

Es Webshop
Arkonagade 17 Kld
1726 Copenhagen V

Phone: 28265959

Cvr: 30455975

Welcome to the ES webshop/website. At ES, we do everything we can to pass on correct information about the products. If we cannot fulfill your order, you will hear from us as soon as possible.

How to shop at ES:

1. Browse our selection and choose the items you love. Select the correct color and size and click 'Add to Cart' to add it to your online shopping cart.

2. Fill in your personal information and select your preferred shipping method.

3. Accept our general terms and conditions of purchase by checking the box "Terms and conditions"

4. Click 'Proceed to purchase' to activate the payment window.

5. Fill in your payment information. Check that all your information is correct and complete your purchase.

After your purchase has been completed, you will immediately receive an order confirmation, as well as a separate e-mail with your invoice and tracking number when the order has been dispatched.

Once you have placed your order and received the email with your invoice and shipping information, it is unfortunately not possible for us to make changes to your order. It has been automatically sent to our warehouse.

Prices on the website

The prices shown on the website are in DKK and include 25% VAT.

Right of withdrawal

You have a 14-day right of withdrawal when you shop at www.es-es.dk

The cancellation period expires 14 days after you have received your purchase. If you want to return your order, send an email to

E-mail: webshop@es-es.dk
Phone: +28265959

In your message, you must make it clear that you wish to exercise your right of withdrawal. You can also choose to use our model cancellation form and return it to us. The cancellation form can be copied/pasted directly from this page into an email:

Model cancellation form

To

I hereby inform you that I wish to cancel my order for the following items:

Ordered on (insert date)/received on (insert date),

Name of customer

Customer address

Date

Withdrawal of part of an order

If you buy more than one item on our webshop, you can withdraw one or more items, even if they were purchased and sent as one order.

Please note that you will not be refunded the delivery costs if you withdraw part of an order.

Return

You must send your order back to us as soon as possible and pay the direct and total costs of returning the product(s). When returning, you are responsible for ensuring that the product(s) are securely packed to effectively avoid damage while in transit. Full responsibility for the product is yours until the product has been safely delivered to us at the specified return address.

Returned goods must be sent to the following address:

ES
Arkonagade 17 Kld
1726 Copenhagen V

See more under Return and exchange.

The condition of the product when you return it

You are only responsible for any diminished value of the goods as a result of the handling of the goods, beyond what is necessary to determine the nature, characteristics and function of the goods. In other words: you can test the product in the same way as you would test it in a physical store.

If the product has been tested further, we will consider it as used, which means that upon cancellation of the contract, you can only get either part or none of the price refunded, depending on the commercial value of the product.

To receive the full price, you must therefore behave as you would in a physical store. You can test the product, but you cannot start using the product, as the latter will affect the outcome of a potential refund.